Damaged Products
I got my order and some items are damaged, what do I do?
Claims for shortages or damages must be submitted within 48 hours of delivery.
To be eligible, shipments must be signed for as “Damaged Product” at the time of delivery.
Please note: Customers using their own carrier accounts are responsible for filing claims directly with their carriers
Submitting a Claim
1. Signed proof of delivery (POD) noting damages or missing items.
2. Details of missing, damaged, or defective items with quantities.
3. Photos of damaged or defective products.
Note: PODs marked "Subject to Count" or "Subject to Inspection" may not be accepted, and claims could be denied.
Please email support@packaginghero.com.