Shortages or Lost Items
Any order that is short the order amount or lost by carrier.
At Packaging HERO, we take every precaution to ensure your order arrives complete and in excellent condition.
If your order has any product shortages, you must notify us within 48 hours of delivery so we can promptly investigate and resolve the issue. Timely reporting helps ensure accurate verification and swift resolution.
Please email a detailed description of the shortage to support@packaginghero.com, including your order number and any relevant information. Our team will review your claim and assist you as quickly as possible.