Return a Custom Item

Custom Orders Return Policy

Custom items are made specifically to meet your unique needs and, as such, are not eligible for return. This includes any products with custom printing, non-standard sizes, special materials, or made-to-order specifications.

However, your satisfaction is our priority. If there’s an issue with your custom order—such as a defect, incorrect specifications, or delivery issue—please contact our team right away. We’re here to help and will work with you to find the best possible solution.

For assistance, reach out to support@packaginghero.com or call us at 866-754-4376.