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Cancel Order

Order Cancellations

We understand that plans can change. To cancel an order, please contact us in writing as soon as possible by emailing support@packaginghero.com.

Please note the following cancellation guidelines:

  • Orders that have already been pulled for shipping are subject to a 20% restocking fee.

  • Orders that have already shipped or have been assigned a tracking number cannot be canceled. Once tracking is generated, the order is in transit and no longer eligible for cancellation.

  • Custom or made-to-order items are not cancelable, as they are produced specifically for your needs.

For questions about your order status or to discuss your cancellation options, please reach out to our customer service team. We’re here to help!